Return and Refund |Return and Refund - fuyi % Return and Refund |Return and Refund - fuyi %

Return and Refund

We appreciate your business and the trust you place in Fuyi Group, and we are committed to respecting your privacy and the security of your personal information. We always welcome your questions and feedback.



Before the product does not generate the express waybill number, you can directly contact sales to generate an exchange report, after the exchange report is approved, you can complete the exchange, except for custom products.



1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 18days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
6. Damage, defective, or incorrect items must be reported within 2 days of delivery.(Note: if such items are not reported in a timely fashion, we will not issue store credit. Please
7. Returns are processed within 3-5 business days after your item(s) are received at our Distribution Center.
Return address: Floor 25, Diamond Building, No. 1227 JInkeqiao, Keqiao District, Shaoxing city, Zhejiang province, China
Mailing method: All mailing methods are accepted.
Return freight: The customer shall bear the return freight.
We will arrange a refund within 3-4 working days after receiving the goods.
Email Us before and after-sale:


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Fuyigroup does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Email Us before and after-sale:



Floor 25, Diamond Building, No. 1227 JInkeqiao, Keqiao District, Shaoxing city, Zhejiang province, China



No.29,U My Street, Than CHat Wun Block, Yangon 11181Myanmar